Privacy Policy

Last Updated: November 28, 2025

1. Introduction

UperTel Network LLC ("we," "our," or "us") operates this Website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We are committed to protecting your privacy and handling your data in accordance with applicable U.S. privacy laws.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name, email address, and phone number
  • Service address (street address, city, state, ZIP code)
  • Service preferences and requirements
  • Any information you provide in contact forms or communications

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Click patterns and website usage data

3. How We Use Your Information

We use the collected information to:

  • Process your requests for service information
  • Coordinate with service providers to check availability
  • Communicate with you about services and availability
  • Improve our website and user experience
  • Send promotional materials (with your consent)
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. Information Sharing and Disclosure

We may share your information with:

Service Providers

We share your contact and address information with participating internet and TV service providers to check service availability and facilitate your order.

Third-Party Service Providers

We may use third-party companies for website hosting, analytics, payment processing, and marketing services. These providers have access to personal information only as needed to perform their functions.

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device. We use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertising

You can control cookies through your browser settings, though disabling cookies may affect website functionality.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Do Not Sell: We do not sell your personal information to third parties

To exercise these rights, please contact us at info@upertelnetwork.com.

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, disclosed, or sold, and the right to request deletion of personal information. We do not sell personal information. To exercise your CCPA rights, please contact us.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: