Eligibility
Our goal is to get you up and running quickly. If a service outcome differs from the agreed scope, contact us within 7 days so we can re-assess and correct. Refunds are considered when remediation is not feasible.
Non-Refundable Items
- Diagnostic fees once work has begun
- Third-party software/licenses, special-order parts, or shipping costs
- Damage caused by unsupported modifications or pre-existing issues disclosed during intake
Parts & Hardware
New parts carry the manufacturer’s warranty. Labor for installation is covered by a 30-day workmanship warranty.
How to Request
- Call +1 (646) 222-3965 or email our team with your service date and invoice number.
- We’ll perform a follow-up assessment and propose a remedy or refund if eligible.
Processing Time
Approved refunds are issued to the original payment method within 5–10 business days.
Contact
UperTel Network LLC, 839 Brady Ave, Bronx NY 10462 · +1 (646) 222-3965