Refund & Return Policy

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Last Updated: November 28, 2025

1. Overview

This Refund and Return Policy applies to services and fees charged by UperTel Network LLC through this Website. This policy does not cover refunds or returns related to services provided by third-party service providers, which are subject to their own policies and terms.

2. UperTel Network LLC Service Fees

Non-Refundable Fees

Service and setup fees charged by UperTel Network LLC for order processing and coordination through the Website are non-refundable once the order has been submitted and processed. These fees cover:

  • Order processing and verification
  • Service availability checking
  • Provider coordination and communication
  • Administrative processing costs

3. Service Provider Charges

Refunds, returns, or cancellations related to charges from your internet or TV service provider (including monthly service fees, installation fees, equipment charges, etc.) are governed by that provider's policies, not by UperTel Network LLC.

For service provider-related refunds, you must:

  • Contact your service provider directly
  • Follow their specific refund or cancellation procedures
  • Comply with their terms and conditions
  • Be aware that providers may have different policies regarding refunds, cancellations, and early termination fees

4. When Refunds May Be Considered

UperTel Network LLC may consider refunds of our service and setup fees only in the following limited circumstances:

Service Not Available

If, after payment of our fees, it is determined that the requested service is not actually available at your address and no alternative service options can be provided, we may issue a full or partial refund at our discretion.

Duplicate Charges

If you were charged multiple times for the same service due to a processing error on our part, we will refund the duplicate charge(s).

Billing Errors

If there is a clear billing error attributable to UperTel Network LLC, we will correct the error and issue appropriate refunds.

5. Refund Request Process

To request a refund of UperTel Network LLC fees, you must:

  • Contact us within 7 business days of the charge
  • Provide your order details and reason for the refund request
  • Submit documentation supporting your claim if applicable
  • Allow up to 10 business days for review of your request

Contact us at:

6. Refund Method and Timing

If your refund request is approved:

  • Refunds will be issued to the original payment method used
  • Processing may take 5-10 business days from approval
  • Additional time may be required depending on your financial institution
  • You will receive email confirmation once the refund is processed

7. Cancellations

Before Service Installation

If you wish to cancel before your service provider's installation, you must contact both UperTel Network LLC and your service provider. Our service and setup fees remain non-refundable, but you may avoid installation charges by canceling with the provider according to their policies.

After Service Installation

Once service is installed, all cancellations and refunds must be handled directly with your service provider according to their terms. UperTel Network LLC fees are non-refundable after installation.

8. Disputes

If you believe you have been charged incorrectly or have a dispute regarding our fees, please contact us immediately. We are committed to resolving issues fairly and promptly. If we cannot reach a mutually satisfactory resolution, you may have the right to dispute the charge with your credit card company or financial institution.

9. No Guarantee of Provider Service

UperTel Network LLC does not guarantee the performance, quality, availability, or continuation of services provided by third-party service providers. We are not liable for provider service issues, and such issues do not entitle you to a refund of our fees.

10. Changes to This Policy

We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

For questions about this Refund and Return Policy or to request a refund, please contact: